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2. 电话问题 ​


电话问题处理

电话报错通常是电话格式错误，比如出现横线，有加号，有国家区号等，需要根据需要更新为正确电话格式。

电话格式请参考电话规则

phone
​

示例1
​


  • Receiver phone number is not valid
  • 收件人电话号码无效

JSON
{
    "ask": "Failure",
    "message": "服务异常:[SWKW4111900012]换号失败 下家接口报错Receiver phone number is not valid;order system with out content answer from DTS.",
    "reference_no": "NC2024B150541958",
    "Error": {
        "errMessage": "服务异常:[SWKW4111900012]换号失败 下家接口报错Receiver phone number is not valid;order system with out content answer from DTS.",
        "errCode": "50048"
    },
    "time_cost(s)": 2.0985000133514404
}

示例2
​


  • \"recipient.contact.phone\" mezo hossza nem megfelelo
  • The length of field \"recipient.contact.phone\" is invalid
  • 收件人联系方式电话字段的长度无效，需要检查电话格式

JSON
{
  "ask": "Failure",
  "message": "服务异常:[SWIZ4112000207]换号失败 下家接口报错{\"code\":\"103\",\"parameter\":\"recipient.contact.phone\",\"text\":\"A(z) \\\"recipient.contact.phone\\\" mezo hossza nem megfelelo.\",\"text_eng\":\"The length of field \\\"recipient.contact.phone\\\" is invalid.\"};order system with out content answer from DTS.",
  "reference_no": "2024111815826070413",
  "Error": {
    "errMessage": "服务异常:[SWIZ4112000207]换号失败 下家接口报错{\"code\":\"103\",\"parameter\":\"recipient.contact.phone\",\"text\":\"A(z) \\\"recipient.contact.phone\\\" mezo hossza nem megfelelo.\",\"text_eng\":\"The length of field \\\"recipient.contact.phone\\\" is invalid.\"};order system with out content answer from DTS.",
    "errCode": "50048"
  },
  "time_cost(s)": 2.8457999229431152
}

示例3
​


  • "field":"receiver#phone","message":"Invalid format. Should contain 37000000000.
  • 收件人电话格式无效，格式应为370+8位数字

JSON
{
  "ask": "Failure",
  "message": "服务异常:[SWIJ4112000012]换号失败 下家接口报错Supply order system got error:{\"fieldValidationErrors\":[],\"valueValidationErrors\":[{\"field\":\"receiver#phone\",\"message\":\"Invalid format. Should contain 37000000000. Unique error identifier: RM-9215\",\"code\":\"INVALID_FORMAT\"}]};order number is 2024111727844443573;ycode is null",
  "reference_no": "2024111727844443573",
  "Error": {
    "errMessage": "服务异常:[SWIJ4112000012]换号失败 下家接口报错Supply order system got error:{\"fieldValidationErrors\":[],\"valueValidationErrors\":[{\"field\":\"receiver#phone\",\"message\":\"Invalid format. Should contain 37000000000. Unique error identifier: RM-9215\",\"code\":\"INVALID_FORMAT\"}]};order number is 2024111727844443573;ycode is null",
    "errCode": "50048"
  },
  "time_cost(s)": 3.794100046157837
}

示例4
​


  • "receiver":[{"phone":["invalid"]}]
  • 收件人电话无效

JSON
{
  "ask": "Failure",
  "message": "服务异常:[SWDR4111900087]换号失败 服务商接口报错: OAPI:There are some validation errors. Check details object for more info. {\"receiver\":[{\"phone\":[\"invalid\"]}]}",
  "reference_no": "21067382690151210757048166",
  "Error": {
    "errMessage": "服务异常:[SWDR4111900087]换号失败 服务商接口报错: OAPI:There are some validation errors. Check details object for more info. {\"receiver\":[{\"phone\":[\"invalid\"]}]}",
    "errCode": "50048"
  },
  "time_cost(s)": 2.185
}

mobilnej
​

示例
​


  • Numer nie należy do sieci mobilnej
  • 号码不属于移动网络，这个是PL渠道的报错，需要改为当地手机号格式

JSON
{
  "ask": "Failure",
  "message": "服务异常:[SWMX4112000135]换号失败 下家接口报错Numer nie należy do sieci mobilnej;order system with out content answer from DTS.",
  "reference_no": "2024111619126330323",
  "Error": {
    "errMessage": "服务异常:[SWMX4112000135]换号失败 下家接口报错Numer nie należy do sieci mobilnej;order system with out content answer from DTS.",
    "errCode": "50048"
  },
  "time_cost(s)": 2.8132998943328857
}

телефонен номер
​

示例
​


  • Получател: Невалиден телефонен номер
  • 收件人电话号码无效

JSON
{
  "ask": "Failure",
  "message": "服务异常:[SWLP4112000047]换号失败 服务商接口报错: OAPI:Получател: Невалиден телефонен номер (EE20241120075501264NEHLFNQP)",
  "reference_no": "241117246021890",
  "Error": {
    "errMessage": "服务异常:[SWLP4112000047]换号失败 服务商接口报错: OAPI:Получател: Невалиден телефонен номер (EE20241120075501264NEHLFNQP)",
    "errCode": "50048"
  },
  "time_cost(s)": 6.904800176620483
}

FSS
​

示例
​


  • Invalid service parameter, Service 'FSS'
  • 无效的参数，这个是常见于GLS渠道的电话格式错误，需要按照实际国家修改

JSON
{
    "ask": "Failure",
    "message": "服务异常:[SWFN4111800095]换号失败 服务商接口报错: OAPI:Invalid service parameter, Service 'FSS'",
    "reference_no": "YJN1073912397",
    "Error": {
        "errMessage": "服务异常:[SWFN4111800095]换号失败 服务商接口报错: OAPI:Invalid service parameter, Service 'FSS'",
        "errCode": "50048"
    },
    "time_cost(s)": 1.2500998973846436
}

Получател Телефон
​

示例
​


  • Получател Телефон 1: Невалидна стойност
  • 收件人电话 1：无效的值

JSON
{
  "ask": "Failure",
  "message": "服务异常:[SWGP4111800037]换号失败 服务商接口报错: OAPI: Получател Телефон 1: Невалидна стойност (EE20241118051854899XKAWXTLO)",
  "reference_no": "241115211548531",
  "Error": {
    "errMessage": "服务异常:[SWGP4111800037]换号失败 服务商接口报错: OAPI: Получател Телефон 1: Невалидна стойност (EE20241118051854899XKAWXTLO)",
    "errCode": "50048"
  },
  "time_cost(s)": 2.8894999027252197
}

El envío
​

示例
​


  • El Teléfono del destinatario debe ser un móvil válido
  • 收件人的电话必须是有效的移动电话

JSON
{
  "ask": "Failure",
  "message": "服务异常:[SWKI4121500282]换号失败 下家接口报错<NumBulto>1</NumBulto><Error>30</Error><DescError>El envío no se ha registrado. El Teléfono del destinatario debe ser un móvil válido</DescError>;order system with out content answer from DTS.",
  "reference_no": "5856546390260",
  "Error": {
    "errMessage": "服务异常:[SWKI4121500282]换号失败 下家接口报错<NumBulto>1</NumBulto><Error>30</Error><DescError>El envío no se ha registrado. El Teléfono del destinatario debe ser un móvil válido</DescError>;order system with out content answer from DTS.",
    "errCode": "50048"
  },
  "time_cost(s)": 2.741999864578247
}

telefon
​

RO-POST

电话要求使用07开头的十位数字手机号，否则都会提示电话错误

示例1
​


  • Pentru avizare sms, numerele de telefon acceptate sunt cele care incep cu: 070, 071, 072, 073, 074, 075, 076, 077, 078 sau 079
  • 电话号码必须以07前缀开头

JSON
{
  "ask": "Failure",
  "message": "服务异常:[SWOL5021900052]换号失败 下家接口报错Pentru avizare sms, numerele de telefon acceptate sunt cele care incep cu: 070, 071, 072, 073, 074, 075, 076, 077, 078 sau 079.;order system with out content answer from DTS.",
  "reference_no": "2025021614170235233",
  "Error": {
    "errMessage": "服务异常:[SWOL5021900052]换号失败 下家接口报错Pentru avizare sms, numerele de telefon acceptate sunt cele care incep cu: 070, 071, 072, 073, 074, 075, 076, 077, 078 sau 079.;order system with out content answer from DTS.",
    "errCode": "50048"
  },
  "time_cost(s)": 6.162699937820435
}

示例2
​


  • Numarul de telefon poate fi format numai din cifre
  • 电话号码只能由数字组成

JSON
{
  "ask": "Failure",
  "message": "服务异常:[SWOK5021900327]换号失败 下家接口报错Numarul de telefon poate fi format numai din cifre.;order system with out content answer from DTS.",
  "reference_no": "2025021514667403013",
  "Error": {
    "errMessage": "服务异常:[SWOK5021900327]换号失败 下家接口报错Numarul de telefon poate fi format numai din cifre.;order system with out content answer from DTS.",
    "errCode": "50048"
  },
  "time_cost(s)": 5.922999858856201
}

示例3
​


  • Nu este acceptat un numar de telefon format din 13 caractere
  • 不接受 13 个字符的电话号码

JSON
{
  "ask": "Failure",
  "message": "服务异常:[SWOK5021900323]换号失败 下家接口报错Nu este acceptat un numar de telefon format din 13 caractere. Numarul de telefon trebuie sa fie format din 10 caractere.;order system with out content answer from DTS.",
  "reference_no": "2025021514069259703",
  "Error": {
    "errMessage": "服务异常:[SWOK5021900323]换号失败 下家接口报错Nu este acceptat un numar de telefon format din 13 caractere. Numarul de telefon trebuie sa fie format din 10 caractere.;order system with out content answer from DTS.",
    "errCode": "50048"
  },
  "time_cost(s)": 2.5997002124786377
}

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